Windmup® Handmade Camera Straps FAQ – Shipping, Materials & Care

Windmup® Handmade Camera Straps FAQ

Welcome to the Windmup® FAQ center — here you’ll find answers about our handmade leather and rope camera straps, materials, shipping, and custom options.

1. Are your camera straps entirely handmade?

Yes. Every Windmup strap is made by hand from start to finish in our workshop. We use no automation or machine stitching — only traditional handcraft methods to ensure quality and durability.

2. Where do your materials come from?

We source top-grade full-grain leather from Italy and Japan, and climbing ropes from Zhejiang, China. Each component is selected for strength, comfort, and long-term reliability.

3. Can I customize my strap length or color?

Absolutely. We support full manual customization — you can specify preferred length (in cm/in), leather color, or request a custom mix of rope and leather via info@windmup.com.

4. How long will my order take to arrive?

We typically ship within 3–5 business days after crafting. International delivery usually takes 7–14 business days depending on destination and customs.

5. How can I pay for my order?

We accept PayPal, major credit cards, and international payment providers. All payments are securely processed through our encrypted checkout.

6. What is your return or exchange policy?

Each strap is handmade to order. If there’s a defect or issue, please contact us within 7 days of receipt. We offer replacements or adjustments for genuine quality problems.

7. Do you have a physical store?

Currently, Windmup® operates exclusively online through windmup.com and our Etsy shop. All straps are crafted in Shanxi, China and shipped worldwide.

8. Need more help?

Email us at info@windmup.com or reach out via Contact Page. We’ll get back to you within 24 hours.